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Overview: Allowing the players themselves to limit the amount of total deposits held by them for a period of time, is a way by which casinos try to help the players, who have certain problems controlling their expenses. Changing or fixing these limitations could easily be set up via casino software, and it is quite smooth and trouble free process. Essential is the fact that if you decide to change these limits you must wait for a certain period of time, which can also be considered as a measure of protecting you from a compulsive gambling. Usually this period is 24 hours, but could vary from a few hours to a few days, depending on the particular online operator, but one way or another, the casino is obliged to comply with your limits and is not allowed to accept even a cent over the predefined deposit limit.

Symptoms: The casino operator is accepting deposit amounts, which are exceeding the deposit limits, or the player is not willing to comply with the predefined time frames for changing the deposit limit.

Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.

Fill in the complaint submission form

  • Be descriptive
  • Play fair
  • Don’t use caps lock
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